Support

We respond to every message within 48 hours.

Contact us

Have a question, found a bug, or need help with your account? Email us directly and include your store name so we can look up your account.

Typical response time: within 48 hours, Monday through Friday.

How do I set up my first register?: Go to Settings > Hardware and add a register. Give it a name and assign it to a location, then open the POS screen and select that register to begin taking sales.
How do I import my existing products?: Open Inventory > Products and use the import option. You can upload a supplier invoice and the scanner will read line items automatically, or import a spreadsheet of products with names, SKUs, prices, and quantities.
How does low-stock alerting work?: Set a reorder point on any product in Inventory > Products. When stock falls to or below that number, the product appears in Smart Reorder and — if enabled in Settings > Notifications — you receive an email summary.
Can I have more than one location?: Yes. Add locations under Settings, then use Inventory > Transfers to move stock between them. Reports can be filtered by location.
How do employee roles and permissions work?: Each employee is assigned a role — Owner, Manager, Cashier, or Stock Clerk. Roles control which screens and actions are available; for example, Cashiers can process sales but cannot change pricing or view payroll.
How do I export my data?: Reports can be exported from the Reports screen. If you need a complete export of your account data, email us at the address below and we will provide it.